Problem setting. Currently, a serious problem of all authorities in Ukraine is the lack of necessary conditions for evaluating the provision of governance services to citizens. The reason is that most officials do not understand the essence of the service activities of public authorities, do not perceive citizens as recipients of services, and work according to the administrative-bureaucratic system, which is not focused on the citizen and his needs and expectations. At the same time, approaches to digital services from the standpoint of classical criteria for their evaluation do not allow them to do it at the appropriate level due to differences in service delivery procedures. That is why it is necessary to identify, form based on existing and generalize common criteria for evaluating such services, and to identify specific criteria in the field of digital services. To distinguish common and specific criteria, it is first necessary to investigate the criteria for providing classic management services and identify components that meet the specifics of the service process of public authorities, taking into account the latest digital transformations.Recent research and publications analysis. In the scientific literature, the issue of quality criteria for the provision of governance services by executive authorities has been studied in the works of such well-known Ukrainian and foreign scientists as V. Bakumenko, O. Karpenko, O. Kilievych, A. Chemerys, T. Horan, C. Halaris, B. Magoutas, etc. Paying tribute to the results of scientific research, it should be noted that the problem of developing evaluative interoperable criteria for the provision of governance services in the context of digital transformation remains unresolved.The paper objective. Implementation of factual analysis of evaluation criteria for the quality of governance services, both in traditional and digital form, as well as the development of a comprehensive system of interoperable comparative criteria for all types of services, taking into account the specifics of their provision.The paper main body. The issue of evaluating governance services is quite abstract, as it is a subjective assessment of the expected result. For example, quality can be considered as a degree of satisfaction and expectations of consumers, as a degree of compliance with the requirements and standards, from the standpoint of compliance with the services provided, their cost, etc. Given that the legislation of Ukraine defines the quality of service as a set of consumer properties of the service (continuity, availability, etc.) that determine its ability to meet consumer needs and are characterized by established indicators, we can determine the quality of governance service as a set of characteristics that determine the ability to meet established or expected needs of the customer.The advent of digital service flows and workflows has changed the way transactions are conducted and allows transactions to be conducted remotely. However, we now see that "digital-only" can lead to a "digital disconnect" - a conflict between new processes focused on remote services and the preferences of many consumers for personal participation in their provision. Therefore, we have a service, the process of providing which may vary by type of transaction and assess the quality of which you need to define a common set of criteria. In this case, it is necessary to distinguish the concept of quality of digital governance service, as a set of characteristics that meet certain digital criteria.To combine the criteria for evaluating services in different versions of their provision, it is necessary to introduce the concept of evaluative interoperability. Thus, the evaluation interoperability of management services is the only set of basic criteria for evaluating the quality of service provision, which allows evaluating it regardless of the type of transaction and the technology used to provide it.Conclusions of the research. As a result of the study, the main problems and shortcomings of the existing evaluation criteria for the quality of governance services in terms of different systems of their provision were identified. Defined the concept of service transaction as a set of all operations for the implementation of completed actions and explored the nature of the conflict between new processes focused on remote services, and the preferences of consumers for personal participation in their provision. In addition, the specific features of digital governance services are identified, namely: quality of perception, controllability, intelligibility, logic, and simplicity of the interface, compatibility, interoperability, multiplatform, reliability functions of personalization. To combine the criteria for evaluating services in different versions of their provision, the concept of evaluative interoperability of governance services is introduced.The following determinants have been identified and expanded for the conditions of implementation of digital governance services, taking into account the features and technical principles: reliability, reactivity (efficiency), competence, accessibility, courtesy, communication, trust, security, understanding/knowledge, sensitivity and basic components that correspond to each determinant. . On the basis of the analysis of determinants the structure of digital components of criteria of complex estimation of rendering of digital management services, taking into account specificity of their rendering is derived.